A problem we sometimes see - particularly with logos - is an image with no white space between the item to be vectorized and the image edge.
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Scan2CAD cannot convert items that are right at the image edge. There needs to be white space between the logo and the edge of the image.
To add white space:
Open the logo in Scan2CAD.
Go to File Menu > Raster > Statistics and note the Bit Count, the DPI and the Paper Size.
File Menu > Raster > New.
Color Depth - set to the Bit Count noted in (1).
Click OK. A white background appears.
File Menu > Tile > Add Tile from File > select your logo. Position it on the white background by dragging it somewhere then clicking.
Raster Effects Menu > Crop > drag a box around the logo, leaving some white space around it.
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